Beauty Encounter


fragrances	skincare	makeup	hair care	bath & shower	at home	accessories	hard-to-find	clearance	new arrivals

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about beauty encounter and jacquelyn tran (founder/ceo)

Beauty Encounter is a premier online source for fragrances and beauty products that offers consumers an exceptional range of hard-to-find, international and specialty products including men and women’s fragrances, skincare, cosmetics, hair care, and beauty accessories.

With more than 1,200 unique brands and new products added daily, customers have access to exceptional customer service and secure online shopping. In addition to thousands of beauty products that can be purchased at affordable prices, Beauty Encounter shoppers find unique sections with tips, trends and techniques.

Founder and CEO Jacquelyn Tran helped build her family’s wholesale beauty retail company. In 1999, Jacquelyn saw a new business opportunity by using the internet as a sales tool, and shifted the company’s focus to selling fragrances online. She created the retail website and continued adding an array of beauty products from different categories, such as cosmetics, hair care and skincare.

Beauty Encounter is consistently given high ratings by consumer advocate websites for reliability, customer service and product selection. In 2008, Internet Retailer magazine ranked the online beauty source on its “Top 500 Guide,” and Inc. Magazine listed it on its “5,000 Fastest Growing Private Companies in America” list. In 2008, the company was named a “Gold Honoree for Excellence in Service” by BizRate, joining an elite group of internet retailers rated the "best of the best" by millions of online shoppers. Most recently the company was accredited by the Better Business Bureau (BBB).

in the press
WWD Beauty Biz October 2010		Your Wedding Day Fall 2009				Diversity May/June 2009	Response May 2009	Shop Smart April/May 2009

in the media

testimonials

This was a very easy transaction. The shipment was fast, the selection is wonderful and the prices are great. I have already placed another order!
Thanks for the great service.
Kimberly B.
Yellow Springs, Ohio

Have never been disappointed in this merchant and have done business with them for years. They have my full endorsement.
Jo Ann M.
Memphis, Tennessee

I am a very happy first-time customer of beautyencounter.com. I will be a repeat customer. I am pleased with the ease of their online shopping, as well as their customer care service at their 1-800 number. The beauty products I ordered (perfume) came in the most exclusive gift boxes. They are gorgeous! They were a great bargain as well. I have already recommended this company to my family and friends (and just in time for them to do their Christmas shopping, too!)
Edie C.
Knoxville, Tennessee

They shipped the order quickly, was well packed and the price for the merchandise was good. Also, the least costly shipping option was very cost effective and reasonably fast. (Order to doorstep in just under 1 week, halfway across the country).
Creig S.
Columbia, Missouri

Totally satisfied with my order. I could not find this product anywhere else and I was so happy to find it on your site. I got it the day you said I would, well wrapped (it is glass) and I will shop with you again. Thanks!
Judy W.
Jackson, New Jersey

Ok, so my last order was mammoth. The orders keep growing because my friends and family are all ordering through me! So, please people listen up and trust me-this is the easiest, fastest, friendliest transaction you could ever have! Get confident and get ordering!
Diena G.
Queensland, Australia

I've been a customer for at least 3 or 4 years and am satisfied with their service, selection, and prices. They also carry some fragrances that are difficult to find and not carried in local department stores in the DC area.
Kathleen M.
Alexandria, Virginia

Thank you so much! The product came neatly wrapped and the parcel even had a bow on it! This truly makes for an extra-special shopping experience I, as a customer, value very highly. I will definitely think of you for my next online purchase.
Nadia R.
Washington D.C.

Beauty Encounter had a certain color lipstick I couldn’t find ANYWHERE! The packaging was great and shipping was super fast. I will definitely return and highly recommend Beauty Encounter to others...thanks!
Donna B.
Redondo Beach, California

Beauty Encounter was a wonderful experience. I will buy from them in the future. Easy, wonderful packaging, and the products are great.
Thank you very much.
James F.
Hemet, California

My favorite lipstick is Lancôme Magnetic Rouge Truly. It had been discontinued so I thought I would never find it. To my surprise, Beautyencounter.com had my lipstick! The price was awesome and it was shipped fast. Thanks!
Connie B.
Morgantown, West Virginia

Beauty Encounter had just what I was looking for at an excellent price. I’ll be back!
Gayle H.
Bloomington, Indiana

No problems at all. I was very pleased with service, especially as it was shipped to the UK. Thanks.
Mark M.
United Kingdom

I received the product quickly and wrapped securely. Email confirmation came immediately and price was comparable. I asked not to be contacted by email and they have honored that. Service was excellent; I will definitely use Beauty Encounter again if needed.
Janine C.
White Plains, New York

Thanks for your prompt shipping and great customer service!
Hermann B.
Germany

The service was good and I was pleased with receiving the goods as promised. I will be using Beauty Encounter and its services again.
Johanna W.
British Columbia, Canada

Very fast and prompt shipping; terrific packaging. Good communication. Highly recommended. A professional and satisfying transaction.
John A.
Holland, Ohio

Description

Beauty Encounter® is a premier online source for fragrances and beauty products that offers consumers an exceptional range of hard-to-find, international and specialty products including men and women’s fragrances, skincare, cosmetics, hair care, and beauty accessories.

With more than 1,200 unique brands and new products added daily, customers have access to exceptional customer service and secure online shopping. In addition to thousands of beauty products that can be purchased at affordable prices, Beauty Encounter® shoppers find unique sections with tips, trends and techniques.

Tax Policy

California state residents are subject to sales tax.

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Feedback Rating:

Number of ratings: 1095

Positive:89%
Neutral:3%
Negative:8%

5 of 5	Nice deal on something that was discontinued, which this seller still offered, and at a fair price. FAST ship, highly recommended. Thanks. Date: 5/23/2013 Listing: 87779465
2 of 5	My item never arrived Date: 5/23/2013 Listing: 140200740
5 of 5	Great deal, fast delivery! Will buy from them again! Date: 5/23/2013 Listing: 94512306
5 of 5	Item was shipped promptly and received in good condition. Date: 5/21/2013 Listing: 140206036
5 of 5	Items were shipped promptly and received in good condition. Date: 5/21/2013 Listing: 87780561
5 of 5	Items were exactly as described and shipped very quickly Date: 5/21/2013 Listing: 87771073
5 of 5	Excellent. Shipped very fast Date: 5/21/2013 Listing: 87771499
5 of 5	the mood lipstick was what I wanted, was shipped on time and thank you Date: 5/20/2013 Listing: 88183884
1 of 5	first shipment damaged due to poor packaging. Second shipment damaged the exact same way. Poor packaging after asking them to ship in a box. Ridiculous Date: 5/18/2013 Listing: 85163874
5 of 5	NONE Date: 5/14/2013 Listing: 88181077
5 of 5	Good service. Thanks! Date: 5/14/2013 Listing: 230260302
5 of 5	arrived in a timely manner! Date: 5/14/2013 Listing: 225178103
4 of 5	not bad Date: 5/14/2013 Listing: 88183613
4 of 5	fast shipping. but it is an open box one. Date: 5/14/2013 Listing: 87777766
5 of 5	Fast shipping. Excellent purchase. Date: 5/13/2013 Listing: 85160656
5 of 5	Fast shipping, exactly as described. Date: 5/13/2013 Listing: 140199735
5 of 5	it's very good!!! Date: 5/12/2013 Listing: 88187337
5 of 5	Fast shipping. Date: 5/7/2013 Listing: 85161969
5 of 5	Consistently delivers right product quickly at a great price. Date: 5/3/2013 Listing: 216650562
5 of 5	I have made several purchases over the past 2 years. Always fast shipping and always item as described. Will continue to buy from this seller. Date: 5/3/2013 Listing: 88189032
1 of 5	I though I was getting more than one towelettes. Shipping charges are excessive I Would NEVER buy anything from this seller or Rakuten.com again. Date: 5/3/2013 Listing: 216429035
3 of 5	Have not tried the product yet but, box was in poor condition and product has the outdated package design. Literature inside was dated 1998. Not sure if it has an expiration date and will be safe to use. Date: 5/1/2013 Listing: 140204101
4 of 5	good Date: 5/1/2013 Listing: 85162004
5 of 5	Excellent Service. Date: 5/1/2013 Listing: 85162890
5 of 5	i like it Date: 4/29/2013 Listing: 88188737
3 of 5	item is not in its original package. Date: 4/29/2013 Listing: 232206366
3 of 5	Not in original packaging. Date: 4/29/2013 Listing: 232206366
5 of 5	looks good...came fast...thanks Date: 4/29/2013 Listing: 216650501
5 of 5	Very nice fragrance and fast shipping. Thank you. Date: 4/27/2013 Listing: 94511637
5 of 5	Great service. Date: 4/26/2013 Listing: 87772455

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Shipping Method	Delivery Charge	Order Processing	Transit Time
Standard Ground (U.S. 50 States)	$2.99 + $0.99 per item	1-2 Days	2 ~ 8 business days
Alaska & Hawaii	$9.95 + $0.99 per item	1-2 Days	1 ~ 3 business days
Expedited (U.S. 50 States)	$12.95 + $1.99 per item	0-1 days	1 ~ 3 business days
Two Day (U.S. 50 States)	$17.95 + $2.50 per item	0-1 days	2 business days
One Day (U.S. 50 States)	$29.95 + $2.50 per item	0-1 days	1 business day

Item(s) shipped by Beauty Encounter® may be returned for a refund. Please note our conditions below. We do not offer exchanges at this time.

• Item must be returned within 14 days of receipt

• All items must be unopened, unused and in the original packaging.

• An RMA must be requested from customer service with the returned package. Contact us at 1(888)844-7730 or info@beautyencounter.com

• A 15% restocking fee and S&H will be assessed to all returned products, unless the return is because of company error. Be advised that fashion accessories, skincare, hair care and makeup products are non-returnable.

• Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons. • Damaged/Wrong Shipment: Please call us at 1(888)844-7730 within 48 hours of receipt to submit a claim.

• Canceled Orders: Eligible for full refund, including S&H, if canceled prior to order fulfillment.

• Refused Items: A 15% restocking fee and S&H will be assessed accordingly.

• Returned to Sender: A $5.95 S&H fee will be assessed unless it was the result of our carrier's error.

• Missed Scheduled Delivery: A $5.95 redelivery fee may apply if reshipping is requested.

• International Package Returns: A 15% restocking fee and any additional S&H will be assessed accordingly.

Return Merchandise Authorization (RMA)

Follow the instructions below:
1. Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.

2. Securely package up the unused item(s) you wish to return or exchange in the original packaging to ship your product. Fill out the approved RMA form that has been emailed or provided to you and include it with your return.

3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damaged in transit to our warehouse.

4. You need to send the item back prepaid by you within 14 days of receiving it.

5. Write your RMA number on the outside of the shipping box.

6. Mail your return to:

Beauty Encounter®
c/o Returns Department
18480 Pacific Street
Fountain, Valley CA 92708

Tel: 1(888)844-7730
Hours: 24/7
Email: info@beautyencounter.com

Mailing Address:
18480 Pacific Street
Fountain Valley, CA 92708